Incentivizing The Right Behaviors
Only a small number of agents were consistently tracking their progress and metrics through cumbersome and menial procedures. These were mainly performed for administrative and executive staff to glance over, and quickly became a chore for the majority of the team. However, Ryan understood the importance of tracking progression - a critical component of employee development. He needed a new practical system that simplified these mundane tasks into palpable benefits his team could appreciate.
Creating Dynamic Reward Systems
Ryan's team were accustomed to bland monthly paycheck rewards, being a team based on sales commission. While this system was adequate, Ryan sought to establish a new and inspiring reward system that sparked genuine excitement for his team to work towards.
Fostering A Beneficial Workplace Culture
Above all things, Ryan wanted one thing for his team: a
fun environment that lasted
. It was vital for his team to band together during a down period, and to celebrate the windfalls of success together as a tightly-knit unit. It was essential for this new culture to be beneficial, approachable, and accessible around the clock, allowing any team member to participate whenever they wanted.
Ryan decided to roll out Arcade amongst his team. The participation rate was staggering - all 18 of his team began to use the application, immediately logging their work progress because of gamification. Weekly games set up by an Arcade Specialist helped create friendly competition between teammates, encouraging them to one-up each other. The reception was positively overwhelming. "That was the biggest change for us," Ryan says. "Having some fun, different games to play throughout the week gives us a variety of different rewards we can implement."
Ryan's agents now share status updates, metrics, pictures, and more through the Arcade app, allowing them to be transparent with both their numbers and activity. Through Arcade, Ryan is able to keep tabs on how well each team member is doing, and is certain that Arcade is a step forward for the team to bond together as a whole - today, and for the days yet to come.
"Obviously, for us at the end of the day it's all about numbers. But I wanted something more that could help keep building the culture the way that we want. Arcade helped everyone buy in, and helped build that culture we wanted. Teammates can call each other out; in a fun way, not to tear them down. Being able to see those communications happen throughout the whole team and holding their own conversations has been great," he says.