Creating Impactful Reward Systems
Rewards at Utility Tri-State previously consisted of a quarterly bonus derived from both Servicing and Parts departments. While the servicing department had easily measurable statistics, it was difficult to assess the parts department with the same metrics. Darryl needed a reward system that had a significant improvement over his existing reward programs. It was vital that this new system reflected his employees' quantifiable efforts in the parts department.
Increasing Employee Retention Rate
In the United States alone, 3 million employees quit their job every month in search of greener pastures
. Over the past few years, employee turnover was starting to become a factor at Utility Tri-State. While unsure of the exact reasons why, Darryl knew he needed to find a genuine connection between his employees and their work. Darryl had to foster a workplace culture that would encourage his staff to stay for the long term.
Build An Effective Communications Network
Being a corporate general manager, Darryl needed to be able to keep tabs on two facilities in separate locations. While a company-wide instant messaging service existed, employees hardly touched the application. He sought a method to manage his employees on the go while still being easily available to contact.
Arcade was able to
multiply sales profit by implementing an impactful reward system
. Employees were presented achievable goals set up by an Arcade Specialist, and started to show more initiative - which was then reflected in their sales numbers.
"An Arcade Specialist set up a new game to help drive sales at the begining of the month, which resulted in our team achieving a company sales record within the first five days!"
In just a few months, Arcade not only accomplished all of his goals, but even surpassed his expectations. Darryl was so impressed with the results that he replaced one of their old month-end sales contests with the same game. If his employees manage to accomplish both goals, the Tulsa facility will have almost doubled their monthly profit.
Arcade's integrated chat and newsfeed system
greatly simplified and streamlined communication between staff members
. Employees and managers were able to instantly chat with each other, comment on each other's activity, and share photos and stories. Workplace engagement was at an all-time high. Darryl was awestruck at the results.
"If you take all the rewards and tokens out of the picture, the biggest thing that tickles me is to see these guys patting each other on the back - whether it's someone from the same store, or two counter staff - just the camaraderie that was building with a simple internet tool. Some of the people that make posts - I would have never thought that they would even engage."
Following Arcade's successful implementation, Darryl plans to introduce gamification to his fellow managers in hopes of bonding every Utility Tri-State facility together.